This article originally appeared on Lunarline.com and is reprinted here with permission. Mobile devices are everywhere – and so are mobile security issues. The Pew Research Center says around 81% of Americans own a smartphone of some type. For many of us, these...
Despite all the benefits the internet offers, there’s no denying that it’s often a scary place to be. Data breaches, identity theft, social media hacks – all of these things can wreak havoc on your executive, your company, and ultimately your reputation. As...
Where would we be without technology? Most likely we’d still be battling with correction tape, typewriter ribbons, and carbon paper. Thankfully, technology has advanced our profession (and us) well past that era. Now, we rarely go anywhere without our smartphones. Our...
As a speaker, I like to start my sessions on innovation by asking assistants to think back on the things that used to be a part of the office when they started in the field, but aren’t anymore. It’s usually a fun little jaunt down memory lane as we share flashbacks of...
From retail to health care, artificial intelligence (AI) technology is seeping into just about every industry, including the administrative field. And it's only going to increase in popularity in the coming years. Yet some assistants see AI as a threat to their...
Project management tools usually conjure thoughts of complicated spreadsheets, Gantt charts, and expensive software -- but it doesn’t have to. Throughout my career, I’ve managed projects quite effectively with the tools and software that were already at my fingertips....
The best way to get comfortable with a new tool is to use it. That’s why my team and I started using our first artificial intelligence (AI) assistant about a year ago. Her name is Olivia. Our initial goal for Olivia was to provide better customer support for the...
For the administrative professional, “efficient” is more than a buzzword that looks nice on a resume; it’s a way of life. It’s crucial that you are able to move from one task to the next as quickly as possible, while still maintaining the exemplary attention to detail...
Have you ever used an online chat tool to get more information about a product before you purchase it? Have you ever called your credit card company to change your address or pay a bill? If so, you’ve most likely interacted with artificial intelligence (AI) tools...
The applications of artificial intelligence (AI) are showing up in the headlines almost daily now. If you watched the Super Bowl ads on Sunday, you probably noticed a number of commercials featuring robots that tapped into the anxieties around AI and its evolution...
These days, it sometimes feels like we’re living in a 1950’s sci-fi novel. We have virtual personal assistants living in our phones and on our desktops. They remember our favorite pizza toppings, can “sense” when we’ve run out of printer paper and automatically order...
Technology has become the No. 1 new employment law risk to American employers, and the growth of social media and personal tech devices – smartphones, iPads, laptops – has taken that risk to a whole new level. That's why it's critical to establish and enforce...