There’s nothing quite as humbling as making a mistake. I know because I’ve made plenty. While some can be overcome easily with a few simple adjustments, others take more thought, effort, and help from others to fix. I’ve discovered that one of the most important...
One of the first productivity concepts we all learn is to avoid perfectionism, and most of us do make the attempt. Even so, it’s an insidious habit, one reinforced rather than overridden by many leaders. Often, your managers want you to get things right the first...
Look at your smartphone. It probably has all of the latest bells and whistles. It can text or call anyone with a simple voice command. It has apps for fun, productivity, connectivity, and more! And it can now search for information based on a single image. It’s a...
One of my go-to experts on impostor syndrome is Dr. Valerie Young. Through her research on this topic, she identified five different competence types and how they specifically struggle with impostor syndrome. The five types are: The Perfectionist The Expert The...
In this age of advancing technology and evolving business environments, having the right skills and a lot of experience isn’t enough. Today, admins need to embrace new ideas, technology, best practices, and industry trends in order to excel. Executives want assistants...
Have you heard of Impostor Syndrome? Have you ever suffered from it? The primary symptom of Impostor Syndrome is feeling like a fraud, even though you are perfectly competent and successful at what you do. Does that sound familiar? Unfortunately, a lot of admins...
The best way to get comfortable with a new tool is to use it. That’s why my team and I started using our first artificial intelligence (AI) assistant about a year ago. Her name is Olivia. Our initial goal for Olivia was to provide better customer support for the...
For the administrative professional, “efficient” is more than a buzzword that looks nice on a resume; it’s a way of life. It’s crucial that you are able to move from one task to the next as quickly as possible, while still maintaining the exemplary attention to detail...
Have you ever used an online chat tool to get more information about a product before you purchase it? Have you ever called your credit card company to change your address or pay a bill? If so, you’ve most likely interacted with artificial intelligence (AI) tools...
These days, it sometimes feels like we’re living in a 1950’s sci-fi novel. We have virtual personal assistants living in our phones and on our desktops. They remember our favorite pizza toppings, can “sense” when we’ve run out of printer paper and automatically order...
Artificial intelligence, automation, digital platforms, and other digitization innovations are changing the fundamental nature of work. Technology has reshaped the workplace continually over the past two centuries, but the speed at which it’s developing today, and the...
The start of a new year is a great time to reflect on what you can do to accomplish your professional goals in the months ahead. What motivates you? What doesn’t? What obstacles have gotten in your way in the past? What did you learn in the process? Success-minded...