Providing Value-Added Administrative Support

Your boss is headed out the door on a business trip, how do you prepare him? Your manager is headed to a weekly staff meeting, how do you prepare her? Your co-worker needs someone to cover the phones while they take a scheduled break, how do you support her? Do you do...

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Overcoming the “can’t” mindset

Will you bury “Old Man Can’t,” or will he bury you? Old Man Can’t is alive and well, and he may be sabotaging you without your even realizing it. Listen to your own words. How often do you use the word can’t throughout a normal day? I can’t come…I can’t attend…I can’t...

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Becoming A More Innovative Thinker

I love innovation because it's a new way of doing or thinking about things. It's how we take common, ordinary things and make them better. It's how we make ourselves better. The goal of innovation is positive change. But often we don't allow time for innovative...

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