Have you ever had a disagreement with a co-worker blow up in your face? Or tolerated an employee performance problem because you weren’t sure how to bring it up?
Perhaps you’ve wanted to give your boss some constructive feedback, but you were concerned about the reaction you might get. We tend to avoid difficult conversations because talking about sensitive topics feels hazardous or uncomfortable. However, delaying these discussions frequently makes the situation worse.
The key to successfully addressing tough topics is knowing how to talk about them in the right way.
Topic: Dealing with Difficult People at Work — Conflict, Criticism & Sensitive Subjects
Date: Tuesday, September 19, 2017
Time: 1 p.m. EDT, 12 p.m. CDT, 10 a.m. PDT
During this Business Management Daily webinar, office coaching expert Marie McIntyre will provide specific strategies for complaining to your boss (or about your boss), giving constructive feedback to colleagues, and bringing up those “sensitive” issues that people are afraid to mention.
Managers will also get useful tips for addressing employee performance problems. Here are some of the subjects we will cover:
- Six reasons why tough topics can be terrifying
- The high price you pay for avoiding difficult conversations
- Recognizing which work discussions always require “special handling”
- The importance of assessing power relationships before having a tough talk
- How to recognize when “letting it go” is the best strategy
- Why you need different “road maps” for bosses, coworkers, & employees
- Seven questions you must answer to prepare for a difficult conversation
- The secret to discussing work frustrations: always identify the business problem
- How to avoid surprises by “getting inside the head” of the other person
- The importance of carefully crafting your opening statement
- Reducing resistance by focusing on facts and anticipating feelings
- How to shift a discussion from arguing to problem-solving
- A sure sign of success: agreement on solutions and action steps
- The special challenge of talking with top executives
Learn how to deal with difficult people at your work, and improve your ability to deal with conflict, criticism, and sensitive subjects — click here to register now!