Has a disagreement with a colleague ever blown up in your face? Perhaps you put off addressing employee problems because you weren’t sure how to bring them up. Perhaps you’d like to give your boss some helpful feedback, but are concerned about the reaction you might get.
Because difficult conversations can feel uncomfortable and hazardous, we tend to avoid having them. However, delaying the discussion often makes the situation worse, sometimes resulting in serious business problems.
The secret to successfully handling these tough topics is learning to talk about them in the right way. Instead of producing defensiveness and arguments, a well-managed discussion can lead to mutual understanding and productive collaboration.
Topic: Conflict, Criticism & Sensitive Subjects: how to Talk About Difficult Topics at Work
Date: Tuesday, January 16, 2018
Time: 1 p.m. EST, 12 p.m. CST, 10 a.m. PST
During this Business Management Daily webinar, office coaching expert Marie McIntyre will teach you specific strategies for discussing sensitive issues with co-workers, employees, and management.
Here are some of the subjects this session will cover:
- Recognizing when work discussions require special handling
- Evaluating the “power equation” to determine the best approach
- Seven questions you must answer before having a difficult conversation
- Getting off to a good start with a carefully crafted opening statement
- Three different road maps for talking with bosses, coworkers, and employees
- Six reasons why tough topics can be intimidating
- The secret to complaining at work: always focus on the business problem
- Reducing defensiveness by anticipating disagreements and focusing on facts
- Staying on track: how to avoid arguments and encourage collaborative problem-solving
- Agreeing on solutions and action steps: a sure sign of success
- Learning to recognize when “letting it go” is the best strategy
- How to manage the special challenge of talking with top executives
Learn how to improve your ability to deal with conflict, criticism, and sensitive subjects — click here to register now!